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    Most popular questions

    • When stored in unopened, frost-protected containers and kept away from light and moisture at temperatures below 50 ° C, your oil will retain all its qualities and can be stored for 3 years.

      However, opened containers should be immediately "closed" after use, taking extra care to avoid any pollution (dust, particles, solvents, water or other...). In that case, the storage period is one year.

      When stored in unopened, frost-protected containers and kept away from light and moisture at temperatures below 50 ° C, your oil will retain all its qualities and can be stored for 3 years.

      However, opened containers should be immediately "closed" after use, taking extra care to avoid any pollution (dust, particles, solvents, water or other...). In that case, the storage period is one year.

    • You can use your TotalEnergies' CARD in most of our service stations. Wherever the logo of our card is on our service station totem, it means that the service station accepts payments with TotalEnergies' CARD.

      You can use your TotalEnergies' CARD in most of our service stations. Wherever the logo of our card is on our service station totem, it means that the service station accepts payments with TotalEnergies' CARD.

    • The components of our oils have been carefully measured to ensure optimum results. Adding an additive could result in unnecessary or harmful mixtures. Some manufacturers (OEMs) do not even allow additives.

      The components of our oils have been carefully measured to ensure optimum results. Adding an additive could result in unnecessary or harmful mixtures. Some manufacturers (OEMs) do not even allow additives.

    • By checking the station map given at the signature of the contract. You can also check our online map on the TotalEnergies Marketing Lebanon Smartphone Application.
      Find a service station

      By checking the station map given at the signature of the contract. You can also check our online map on the TotalEnergies Marketing Lebanon Smartphone Application.
      Find a service station

    • The answer to this question depends on the technology used. While some technologies allow the use of the same lubricant in the gearbox and in the engine, new vehicles require the use of specific products for each of these components.

      It is therefore advisable to follow the manufacturer recommendations; your vehicle service manual will provide all necessary information.

      The answer to this question depends on the technology used. While some technologies allow the use of the same lubricant in the gearbox and in the engine, new vehicles require the use of specific products for each of these components.

      It is therefore advisable to follow the manufacturer recommendations; your vehicle service manual will provide all necessary information.

    • You select the combinations of fuels and services depending on each user's needs. Purchases are clearly identified, checked and secured, thanks to cards' and drivers' PIN codes.

      • Each card has its own combination of products and services (car-wash, lubricants, shop, etc.).
      • Each card has its own ceiling limits for purchases.
      • Each card is given a PIN code in order to secure payments.

      You select the combinations of fuels and services depending on each user's needs. Purchases are clearly identified, checked and secured, thanks to cards' and drivers' PIN codes.

      • Each card has its own combination of products and services (car-wash, lubricants, shop, etc.).
      • Each card has its own ceiling limits for purchases.
      • Each card is given a PIN code in order to secure payments.

    • It is very important to change oil in order to keep your vehicle in top operating condition:

      • because the lubricant collects internal and external pollution particles (carbonaceous materials, metallic wear particles);
      • because the quality of oil is degraded by: dilution of water and fuel, oxidation, consumption of its additives, shearing.

      It is necessary to refer to the vehicle service manual for further instructions on the oil change interval recommended by the manufacturer.
       

      It is very important to change oil in order to keep your vehicle in top operating condition:

      • because the lubricant collects internal and external pollution particles (carbonaceous materials, metallic wear particles);
      • because the quality of oil is degraded by: dilution of water and fuel, oxidation, consumption of its additives, shearing.

      It is necessary to refer to the vehicle service manual for further instructions on the oil change interval recommended by the manufacturer.
       

    • Our systems can respond to your needs. In each TotalEnergies' CARD, you can customize:

      • the ceiling limits for the purchase of fuels;
      • the ceiling limits for the purchase of services;
      • the PIN code;- the geographical acceptation;
      • the temporal acceptation.

      Our systems can respond to your needs. In each TotalEnergies' CARD, you can customize:

      • the ceiling limits for the purchase of fuels;
      • the ceiling limits for the purchase of services;
      • the PIN code;- the geographical acceptation;
      • the temporal acceptation.

    • Yes, it is possible to choose a different grade of viscosity provided that the manufacturer requirements are met. The choice of viscosity will depend on the manufacturer requirements, the conditions of use of the vehicle, the environment, and climatic conditions.

      It is essential to refer to the vehicle service manual to ensure that you are choosing the most suitable product for your car and the proper viscosity index.
       

      Yes, it is possible to choose a different grade of viscosity provided that the manufacturer requirements are met. The choice of viscosity will depend on the manufacturer requirements, the conditions of use of the vehicle, the environment, and climatic conditions.

      It is essential to refer to the vehicle service manual to ensure that you are choosing the most suitable product for your car and the proper viscosity index.
       

    • The TotalEnergies' CARD holder will be able to pay for the products (fuel and non fuel) selected when the fuel card is generated.

      The TotalEnergies' CARD holder will be able to pay for the products (fuel and non fuel) selected when the fuel card is generated.

    • In order to reach the right level of lubrication and meet the requirements of the turbocharger cooling system, the lubricant must fulfil very strict criteria.

      Due to its proximity of the exhaust gases, the shaft reaches a very high temperature.

      In order to reach the right level of lubrication and meet the requirements of the turbocharger cooling system, the lubricant must fulfil very strict criteria.

      Due to its proximity of the exhaust gases, the shaft reaches a very high temperature.

      For this reason, it must be continuously lubricated to avoid any permanent damage that might be caused by high temperatures.

      These conditions require the use of a lubricant with high detergent property, high resistance to oxidation and deposit formation, and mainly a very high thermal stability. In this case, the use of a synthetic lubricant is the most suitable choice for turbocharged vehicle.

      In any event, it is essential to follow the technical specifications mentioned in the vehicle service manual.
       

    • Thanks to the detailed report of transactions, you can better control the consumption of your fleet.
      With TotalEnergies' CARD, you receive the detailed report of transactions on a regular basis:

      • No more expense claims;
      • much easier VAT recovery;
      • Better control of purchases taking place in service stations;
      • Better control of mileages and consumptions of vehicles. 

      Thanks to the detailed report of transactions, you can better control the consumption of your fleet.
      With TotalEnergies' CARD, you receive the detailed report of transactions on a regular basis:

      • No more expense claims;
      • much easier VAT recovery;
      • Better control of purchases taking place in service stations;
      • Better control of mileages and consumptions of vehicles. 

    • Yes, you have to give to each cardholder the pin codes and the explanation notice.

      Yes, you have to give to each cardholder the pin codes and the explanation notice.

    • The diesel price is fixed by the Ministry of Energy and Water and is applicable on the delivery date. 

      The diesel price is fixed by the Ministry of Energy and Water and is applicable on the delivery date. 

    • Oil has a major role in sealing the combustion chamber during normal in-use vehicle operation. The oil pressure gauge reveals the effectiveness of this seal.

      Oil has a major role in sealing the combustion chamber during normal in-use vehicle operation. The oil pressure gauge reveals the effectiveness of this seal.

      An abnormal drop in oil pressure can be explained either by a decrease in engine oil viscosity due to its dilution with fuel (problems in injectors or low load use ...) or simply by an insufficient amount of oil in the lubrication system (due to oil leak, or excessive oil consumption, or failure of the pump causing the oil to flow), or by mechanical parts wear.

      If you experience any of these problems, seek professional advice!

    • Several options: you have a card creation form, just fill it and send it to your back-office officer. Ask your sales representative to visit us and generate the card together.

      Several options: you have a card creation form, just fill it and send it to your back-office officer. Ask your sales representative to visit us and generate the card together.

    • TotalEnergies' Dafa covers all Lebanese regions. 

      TotalEnergies' Dafa covers all Lebanese regions. 

    • If you own a vehicle, you probably know that the lubricant is critical to engine performance and condition as it helps in:

      • cooling the hot spots of the engine and the moving parts;
      • cleaning and protecting the engine components;
      • reducing friction, i.e. facilitating the movement of all parts of the engine in every weather condition; and
      • protecting the internal surfaces of the engine from corrosion.

      Additives also contribute in this protective role, especially detergents, dispersants and all additives fighting against moisture and corrosion.
       

      If you own a vehicle, you probably know that the lubricant is critical to engine performance and condition as it helps in:

      • cooling the hot spots of the engine and the moving parts;
      • cleaning and protecting the engine components;
      • reducing friction, i.e. facilitating the movement of all parts of the engine in every weather condition; and
      • protecting the internal surfaces of the engine from corrosion.

      Additives also contribute in this protective role, especially detergents, dispersants and all additives fighting against moisture and corrosion.
       

    • Contact your back-office officer as soon as possible and ask to blacklist the card. Your responsibility is described in the sales conditions signed with the contract.

      Contact your back-office officer as soon as possible and ask to blacklist the card. Your responsibility is described in the sales conditions signed with the contract.

    • The delivery is made within a period of 2 working days from the date of the order. We will fix a delivery date with you and will strive to strictly respect the deadline.

      The delivery is made within a period of 2 working days from the date of the order. We will fix a delivery date with you and will strive to strictly respect the deadline.

    • Oil change intervals are determined by the manufacturers based on the model of your vehicle, the type of its engine and the type of lubricant used.

      Oil change intervals are determined by the manufacturers based on the model of your vehicle, the type of its engine and the type of lubricant used.

      It is therefore advisable to refer to the manufacturer recommendations mentioned in the vehicle service manual and to take them into account according to the use of the vehicle.

      Usually, manufacturers provide a worst-case oil change interval on annual or maximum mileage basis.
       

    • The tag system is a tool allowing a strict control of the TotalEnergies' CARD usage. A sticker with a chip associated to one card is stuck on the car’s windshield. Transaction is not possible if the TotalEnergies' CARD doesn’t recognize the tag of the vehicle. 

      The tag system is a tool allowing a strict control of the TotalEnergies' CARD usage. A sticker with a chip associated to one card is stuck on the car’s windshield. Transaction is not possible if the TotalEnergies' CARD doesn’t recognize the tag of the vehicle. 

    • The diesel delivered by TotalEnergies' Dafa is a product of superior quality offering many benefits in terms of cleanliness and combustion. This low sulfur fuel (green diesel) ensures the cleanliness of the engine feeding system on the long term and guarantees a better combustion for industrial equipment, heating systems, etc.

      The diesel delivered by TotalEnergies' Dafa is a product of superior quality offering many benefits in terms of cleanliness and combustion. This low sulfur fuel (green diesel) ensures the cleanliness of the engine feeding system on the long term and guarantees a better combustion for industrial equipment, heating systems, etc.

    • Our professional mechanics will be pleased to advise you on the most suitable lubricant to your vehicle. Their recommendation is based on several criteria, such as the manufacturer recommendations, the age of the vehicle, the type and power of its engine, the mileage and the conditions of use.

      Our professional mechanics will be pleased to advise you on the most suitable lubricant to your vehicle. Their recommendation is based on several criteria, such as the manufacturer recommendations, the age of the vehicle, the type and power of its engine, the mileage and the conditions of use.

    • Individuals can purchase a TotalEnergies' GIFT CARD

      Individuals can purchase a TotalEnergies' GIFT CARD

    • You can call us from Monday to Friday from 8 am to 3:30 pm on 01-212292.
      You can also contact us by mail on [email protected] or directly place an order through our smartphone application.

      You can call us from Monday to Friday from 8 am to 3:30 pm on 01-212292.
      You can also contact us by mail on [email protected] or directly place an order through our smartphone application.

    • Whether it is for a rally or for daily use, TotalEnergies lubricants are tailored to the most demanding conditions and designed for the most efficient engine technologies. Our lubricants are in compliance with international standards and approved by prestigious automobile manufacturers. Furthermore, TotalEnergies has developed lubricants that will both reduce environmental impacts and fuel consumption.

      Whether it is for a rally or for daily use, TotalEnergies lubricants are tailored to the most demanding conditions and designed for the most efficient engine technologies. Our lubricants are in compliance with international standards and approved by prestigious automobile manufacturers. Furthermore, TotalEnergies has developed lubricants that will both reduce environmental impacts and fuel consumption.

    • You can pay cash or through a debit/credit card. 

      You can pay cash or through a debit/credit card. 

    • To avoid any incident, it is advisable to check oil level in your vehicle engine on regular basis. It is normal that a small quantity of the oil circulating in the engine burns as a well running engine can consume between 0.2 and 0.5 liters of oil every 1000 km. However, successive top-ups can in no means replace a full oil change. 

      To avoid any incident, it is advisable to check oil level in your vehicle engine on regular basis. It is normal that a small quantity of the oil circulating in the engine burns as a well running engine can consume between 0.2 and 0.5 liters of oil every 1000 km. However, successive top-ups can in no means replace a full oil change. 

      While it is normal for an engine to consume a small amount of oil, which is offset by regular top-ups between oil changes, the excessive need for top-ups can indicate problems such as:

      • unsuitable type lubricant: too fluid, too volatile or damaged;
      • driving of the motorist;
      • mechanical condition of the engine;
      • weather conditions.

    • Security is first of all strengthened during the control of the personal identification number (PIN code). It is indeed the TotalEnergies' CARD itself that checks the PIN code. An unscrupulous person cannot thus connect anymore between the card and the card reader to get the PIN code.

      Security is first of all strengthened during the control of the personal identification number (PIN code). It is indeed the TotalEnergies' CARD itself that checks the PIN code. An unscrupulous person cannot thus connect anymore between the card and the card reader to get the PIN code.

      Security is then strengthened in case of loss or theft. Indeed, the TotalEnergies' CARD is automatically disabled when the user 3 wrong PIN codes in a row whatever the transaction is. Therefore, unscrupulous persons cannot try all possible values until they find the correct one.

      At last, security is strengthened with the fact that the PIN code is stored in the chip. Indeed, only the manufacturer of the chip can read the PIN code if needed. Nobody else can do that!

    • We can deliver starting 500 liters. 

      We can deliver starting 500 liters. 

    • A good quality oil brings many benefits to the motorist:

      • Better cold start ability and less wear on the engine (20 to 30% of engine wear is noted between the start and the optimum operating temperature of the engine);
      • longer engine life ; 
      • reduced friction of moving parts and better engine performance.

      A good quality oil brings many benefits to the motorist:

      • Better cold start ability and less wear on the engine (20 to 30% of engine wear is noted between the start and the optimum operating temperature of the engine);
      • longer engine life ; 
      • reduced friction of moving parts and better engine performance.

    • YES.
      Anytime, you can change the PIN codes of your TotalEnergies' CARD. The only thing you have to do, is to send your card to TotalEnergies Marketing Lebanon, with a confirmation message, in order to process the new codes.

      YES.
      Anytime, you can change the PIN codes of your TotalEnergies' CARD. The only thing you have to do, is to send your card to TotalEnergies Marketing Lebanon, with a confirmation message, in order to process the new codes.

    • Our vehicles are equipped with programmable electronic meters that guarantee a precise distribution conform with your order. Upon receipt of the product, you will immediately receive a delivery note from the printer connected to the electronic meter for a delivery service 100% reliable. 

      Our vehicles are equipped with programmable electronic meters that guarantee a precise distribution conform with your order. Upon receipt of the product, you will immediately receive a delivery note from the printer connected to the electronic meter for a delivery service 100% reliable. 

    • Product labels provide our customers with a significant amount of information on the performance of a lubricant. The API and ACEA performance, along with the approvals of manufacturer are indicated on the labels, help you to choose the most suitable lubricant for your vehicle.

      Product labels provide our customers with a significant amount of information on the performance of a lubricant. The API and ACEA performance, along with the approvals of manufacturer are indicated on the labels, help you to choose the most suitable lubricant for your vehicle.

    • Two cards are currently available at TotalEnergies Marketing Lebanon: Prepaid and Postpaid cards. For more information, please contact the TotalEnergies' CARD team.

      For the end users, a TotalEnergies' GIFT CARD is also available in all Bonjour stores. 
      To know more
       

      Two cards are currently available at TotalEnergies Marketing Lebanon: Prepaid and Postpaid cards. For more information, please contact the TotalEnergies' CARD team.

      For the end users, a TotalEnergies' GIFT CARD is also available in all Bonjour stores. 
      To know more
       

    • Imported from the refineries of the TotalEnergies Group, our product offers a combustion low in sulfur which reduces polluted emissions. The composition of our product guarantees a higher energy efficiency and extends the life of your equipment.  

      Imported from the refineries of the TotalEnergies Group, our product offers a combustion low in sulfur which reduces polluted emissions. The composition of our product guarantees a higher energy efficiency and extends the life of your equipment.  

    • No, because the 4-stroke engines of motorcycles do not function under the same operating conditions as cars (higher rotational speeds and engine temperatures).

      No, because the 4-stroke engines of motorcycles do not function under the same operating conditions as cars (higher rotational speeds and engine temperatures).

      The lubricant used for the motorcycle engine is also suitable for the lubrication of the gearbox and clutch gears, therefore, the required lubricant must contain extreme pressure additives.

      On the other hand, lubricants used in cars contain detergent / dispersant additives with high ash contents. In a motorcycle engine, this might lead to the formation of deposits on the exhaust valves and piston crowns, possibly resulting in burning the valves and perforating the pistons. 

    • For each transaction, the cardholder has to key in his/her own pin code. If selected, the cardholder will have to key in the mileage and his/her driver code. The pump attendant will have to make sure that the tag stuck on the glass of the car is well associated to the presented card by bringing closer the EPT to the tag.

      For each transaction, the cardholder has to key in his/her own pin code. If selected, the cardholder will have to key in the mileage and his/her driver code. The pump attendant will have to make sure that the tag stuck on the glass of the car is well associated to the presented card by bringing closer the EPT to the tag.

    • A link to an extranet site is offered to each fleet manager.

      A link to an extranet site is offered to each fleet manager.

    • A multigrade oil is an oil whose properties have been enhanced to reduce its viscosity with temperature. Thereby, compared to monograde oil, multigrade oil is more fluid at low temperatures and thicker at high temperatures.

      A multigrade oil is an oil whose properties have been enhanced to reduce its viscosity with temperature. Thereby, compared to monograde oil, multigrade oil is more fluid at low temperatures and thicker at high temperatures.

      In concrete terms, this can be explained as follows:

      • When a vehicle is stationary (for several hours), all the engine oil drops back in the crankcase. When the vehicle starts again, the oil needs a certain time (a few microseconds) to reach and lubricate the different parts of the engine. Since a multigrade oil is more fluid at low temperatures, it will reach all the engine components faster than a monograde oil, thereby reducing wear at start-up.
      • Using multigrade oils can result in fuel savings of 1.5% to 3% compared to monograde oils.

      A multigrade oil offers better engine protection at low and high temperature as it maintains optimum viscosity across the whole engine operating temperature range.
       

    • The price is the one written on your contract signed between your company and TotalEnergies Marketing Lebanon. For further information, please contact the TotalEnergies' CARD team.

      The price is the one written on your contract signed between your company and TotalEnergies Marketing Lebanon. For further information, please contact the TotalEnergies' CARD team.